With customers as top of mind, SM food stores boast of the most diverse and best quality merchandise. They are greeted by warm smiles from the staff as they walk into attractive stores designed with their convenience in mind. Wide aisles, well-organized shelves and food stations, efficient check-out counters that are supported by state-of-the-art retailing technology and more are the minimum standard in every store. Its various store formats under SM Markets—SM Supermarket, SM Hypermarket and Savemore--- provide SM the ability to serve different market segments.
SM Supermarket is the pioneer brand of the Food Retail Group, offering a wide array of food and non-food products and services inside SM malls. SM Hypermarket by comparison, has a larger range of non-food products items as well as a diverse range of food products and is located either in larger stores either inside SM malls or in stand-alone locations. Savemore is a mid-format supermarket that stands alone as a neighborhood store built to service impulse markets and smaller communities across the country. Savemore is SM's fast expanding vehicle for introducing organized retail in areas where there is either a limited offer of products or none at all. Most SM stores also offer additional services like ATM banking, bills payment, remittances, money exchange, pharmacy, and even laundry services in select outlets, ensuring the one-stop shopping convenience that the SM brand is known for. The SM Supermarket's tagline, "At Your Service, Yes!", the SM Hypermarket's "Happy To Serve” and Savemore’s “Here To Serve” reinforce the group's business philosophy of putting the customer first and exceeding their expectations.
SM Food Retail also recently entered into a joint venture with Walter Mart stores which are anchor establishments in its community malls. As one of the youngest and fastest growing supermarket chains, it has gained a sizeable following particularly in North Luzon, Laguna, Cavite and the greater Manila area. Alfamart is SM’s small-format store which is a first mover in the minimart space.